- You Get What You Pay For - this is what I thought. Well, I was wrong, it came a lot worse.
Have a look below. The item I ordered is a rearview cam for my car - the order was set 2013-05-12 and now (2013-07-05) there is still no delivery nor a refund.
Here the messages exchanged with buyincoins.com
"ORDER B1305120170032250"
hello,
I am waiting for delivery several weeks now, please help!
Thank you and best regards XXXX_
Hello, I am still waiting for delivery of the cam - it takes more than a month now that I am waiting. I have no answer from you to my last inquiry and no message about where the cam is. Please get in touch with me. I ordered 2013-05-12 and now it is 2013-06-21. Regards XXXX_
Hello Vicky, my current address is XXXX_ - the address printed on the bag that can be seen here: XXXX_XXXX_XXXX_XXXX_ is right, so we can exclude a problem with the address. I did receive many other items to this address - even sent from you :-) Thanks for taking care of my shipment, please help! Best regards XXXX_
Hello Shawn, I am still waiting for delivery. In fact, I was waiting for good news from you but instead you want good news from me. What does the post office say? You know, I am waiting 6 weeks now, this is too long. Please tell me what you suggest to do, thanks and best regards XXXX_
Hello, I would really prefer that you re-send the cam. I would like to finish my work and hence need the cam. Pleasee resend to the address given: XXXX_.... Thank you! Best regards XXXX_
Ok, so please make a FULL refund, I am waiting several weeks and I dit not make a mistake. I really regret this, I will have to find a cam locally.
Beet regards
XXXX_
Of course I promise to pay for the cam if it should ever arrive, even though it takes much too long.
Polly, I already paid weeks ago, I have many troubles waiting and sending messages, I have no guarantee that you ever sent the cam and now you ask me to agree to a refund of 10 even though I paid $11.98 - this is very confusing: I paid immediately after setting the order, took the risk of late delivery and finally did not receive anything. I do not even know if you ever sent the cam.
If this is the way you are making business and if you think that this way you make happy customers I regret and have to quit making business with you.
So it is up to you - send me full refund and I set another order or send what you suggested and you will not here from me any more - instead I think about setting up a website that will explain how you are doing business. It will warn other customers, I am sure.
So NO, I do not agree to make a 20% donation to you.
Regards
XXXX_
I know the photo, but it still is no guarantee that the item was sent, and I still have not received the cam. As I wrote in my last messgae it is up to you to decide, my position is clear, I will set up a website to warn other cuytomers and show your business behaviour. I will stop doing business with you and I will order from dealextreme.com instead.
So please go ahead and send my refund, or I will inform paypal.
regards
XXXX_
please send a refund to my paypal account and please stop sending the same messsages over and over again.
Dear XXXX_, Thanks for your message. Don't worry, it is on the way. Normally it needs about 7-25 working days to arrive you. As you know, it is an international trade, the mail system varies with more complicated shipping procedures (such as customs, transit stations etc.), so sometimes it will be 5-10 days delay which is unavoidable. Please don’t worry and you will receive it soon. Best regards, August
Hello, I am still waiting for delivery of the cam - it takes more than a month now that I am waiting. I have no answer from you to my last inquiry and no message about where the cam is. Please get in touch with me. I ordered 2013-05-12 and now it is 2013-06-21. Regards XXXX_
Dear XXXX_ Thank you for your message and sorry for hearing you are still waiting for your item. Please accept our sincere apologize for the delay of your parcel. Could you please offer us your current delivery address so that we can confirm it with the post office? Look forward to your reply. Best Regards Vicky
Hello Vicky, my current address is XXXX_ - the address printed on the bag that can be seen here: XXXX_XXXX_XXXX_XXXX_ is right, so we can exclude a problem with the address. I did receive many other items to this address - even sent from you :-) Thanks for taking care of my shipment, please help! Best regards XXXX_
Dear XXXX_ Thanks for you message. Don't worry, we have contacted the post office. If you still can not receive it within 10 days,please contact us. Hope to get good news from you. Best regards, Shawn
Hello Shawn, I am still waiting for delivery. In fact, I was waiting for good news from you but instead you want good news from me. What does the post office say? You know, I am waiting 6 weeks now, this is too long. Please tell me what you suggest to do, thanks and best regards XXXX_
Dear XXXX_, Thanks for your communication. We are sorry to hear that. We did send it out to your address, maybe it was delayed on the way to you, how about we refund you $10 coins as compensation in advance? If you get the order later, would you please contact us and repay us? Looking forward to your early reply. Best regards, Shawn
Hello, I would really prefer that you re-send the cam. I would like to finish my work and hence need the cam. Pleasee resend to the address given: XXXX_.... Thank you! Best regards XXXX_
Dear XXXX_
Thanks for the message and sorry for the delayed in response.
Sorry to tell you that our system doen’t support resending process now, it will be easily lost if we make resending for you manually. Also this is not good for you, you can't get protection from ebay and Paypal if we resend. That's why we'd like to refund you rather than resend.
Hope we can get an agreement.
Polly.
Ok, so please make a FULL refund, I am waiting several weeks and I dit not make a mistake. I really regret this, I will have to find a cam locally.
Beet regards
XXXX_
Of course I promise to pay for the cam if it should ever arrive, even though it takes much too long.
Dear XXXX_
Thanks for the message and sorry for the delayed in response.
We are sorry to hear that.
We did send it out to your address on time, and we paid the postage as well. We do wish our customer could receive the order soon, Otherwise we will take responsibility. Please understand that the delivery date is out of our control and we have to lose profit as well.
How about we refund you 10 coins as compensation?
If you get the order later, you please contact us and repay us?
Looking forward to your early reply.
Have a nice time,
Polly.
Polly, I already paid weeks ago, I have many troubles waiting and sending messages, I have no guarantee that you ever sent the cam and now you ask me to agree to a refund of 10 even though I paid $11.98 - this is very confusing: I paid immediately after setting the order, took the risk of late delivery and finally did not receive anything. I do not even know if you ever sent the cam.
If this is the way you are making business and if you think that this way you make happy customers I regret and have to quit making business with you.
So it is up to you - send me full refund and I set another order or send what you suggested and you will not here from me any more - instead I think about setting up a website that will explain how you are doing business. It will warn other customers, I am sure.
So NO, I do not agree to make a 20% donation to you.
Regards
XXXX_
Dear XXXX_
Thanks for the message and sorry for the delayed in response.
You can check the shipping picture, we really sent your parcel out, we also hope you can get it soon, because we also have loss if you didn't get it, hope you can understand ,and we can get an agreement. We just keep little as shipping fee.
http://parcel.buyincoins.com/imgs/19/bb/d1/d2/a4/cd/6b/ae/b3/36/69/0f/da/ff/07/3e/CFB1700322.JPG
Looking forward to your reply.
Polly.
I know the photo, but it still is no guarantee that the item was sent, and I still have not received the cam. As I wrote in my last messgae it is up to you to decide, my position is clear, I will set up a website to warn other cuytomers and show your business behaviour. I will stop doing business with you and I will order from dealextreme.com instead.
So please go ahead and send my refund, or I will inform paypal.
regards
XXXX_
Dear XXXX_
Thanks for the message and sorry for the delayed response.
We are sorry to hear that.
We did send it out to your address on time, and we paid the postage as well. We do wish our customer could receive the order soon, Otherwise we will take responsibility. Please understand that the delivery date is out of our control and we have to lose profit as well.
How about we refund you 10 coins as compensation?
If you get the order later, you please contact us and repay us?
Looking forward to your early reply.
Have a nice time,
Polly.
please send a refund to my paypal account and please stop sending the same messsages over and over again.
So buyincouins.com, this is exactly NOT the way to go to have happy customers.
I want my money back!
Claudio
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